New Generic interface Operations for CMDB

With the upcoming OTRS4 the CMDB will get an own Generic Interface connector to create, read, search and update CIs via SOAP or REST.

So first you have to create a new webservice within OTRS for the needed provider operations:

GenericInterface_Web_Service_GUI_-_Admin_-_OTRS__ITSM_4_Beta_5Then you have to create a script which uses the SOAP method to create a new CI:

Running it, it will create a new CI:

DefaultIn the interface there is no difference between a manually created CI and the one created by the webservice

278722000005_-_Zoom_-_Config_Item_-_OTRS__ITSM_4_Beta_5You’ll find the yml file to create the webservice here: GenericConfigItemConnectorSOAP.yml

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About Jens

As a manager of technical support for many years, Jens is very experienced in project management and system support Structural planning and implementation of data processing centres, as well as planning and controlling of networks, administration of UNIX/ LINUX – systems, and development of Unix – Shell scripts for system maintenance complete the skill profile of Jens. As a technical oriented senior consultant he knows how to integrate technological know how in his consulting approach and at the same time being transparent and understandable. He’s been working as a trainer for long years, this knowledge about group dynamics and learning processes make his trainings successful, vivid and goal-oriented.

9 thoughts on “New Generic interface Operations for CMDB

  1. Hi Jens, nice post. Could you please upload smaller images as the current ones are very large and possibly unable to display okay on smaller screens?

  2. Was this merged to ‘master’ yet? I can’t find any references there and would love to give it a try.

  3. Ah, sorry… my fault. I searched for it in OTRS 4 itself, not OTRS::ITSM 🙂
    Thanks a lot for finishing these efforts to bring CMDB support to the GenericInterface!

  4. Jens, I was in the training on Sao Paulo – Brazil. I have a doubt, can i link the CMDB objects in the postmaster filter?

  5. Hi Patrick, this is currently not posible and would require some development

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