About: Shawn Beasley

Dear Reader,

My name is Shawn Beasley. I came to OTRS, as my first open source project, in 2004. In the mean time, I have done a service center implementation for the iITSM needs of the LH Systems Data Center for the Cargo Call Center network in the EUMA. We had a call center network consisiting of four CCs in three countries. After this project was done, and I had certified myself with the Linux Professional Institute – taking some hard learning knocks along the way – I moved on to more extensive work in researching and impleneting open-source tools for our business scenarios. In 2007, I officially moved to the OTRS project, and simultaneuosly to OTRS AG. I worked as a Senior Support Engineer and managed some key installations like, to name an example, the OTRS installation used by the Lufthansa and Wincor-Nixdorf.

After gaining more indepth experience, and working closely together with the core development team and professional cosulting team within OTRS AG, I have now moved on to play a vital roll in the management of our open-source community. I have taken this challenge because of my love for the product and the community surrounding it.

Additional Areas of Interest and Experience:

Network Topology and Monitoring

Network Security and Auditing

GGI Programming

Useabilitiy and interoperability of desktop system componets

Video / Music / Sreencast Authoring and Production

5 thoughts on “About: Shawn Beasley

  1. hello,
    A lot of tanks of your OTRS video tutorial, I have a small question: how we can add more field in our ticket template, and best regards.

  2. Hello thank you so much for OTRS video tutorial. Please can you help me about something. I installed ITMS package but i found no groups name or different kind of links in the Linked Object i don’t know why can you please help me,

  3. Hello I am Ken, I will surely admit I am newbie in OTRS. I just need to learn this and set this up properly for our company. My boss assigned me to do this and it seemed like there are lot of things I have to learn. But I don’t know where to start. I need a guide. Hope you can help me.

Leave a Reply