OTRS 3.0 Ticket Templates

You all know the need of our agents to have Ticket-Template-Buttons in Phone and Email View.
This is of course not as good as it could be, because you need to modify standard *.dtl files. Therefore you actually need to change something that is not update save.

but …

NOW THERE IS OTRS 3.0 !!!

AgentNavigationBar

AgentNavigationBar

Continue reading